Privacy Policy

1. Introduction

Welcome to ROZZGO ("we", "our", or "us"). ROZZGO operates a hyperlocal marketplace application connecting service seekers (Employers) with skilled local service providers and job seekers (Saathis / Workers) across India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (https://rozzgo.in). It has been drafted in strict compliance with the Information Technology Act, 2000 (India) and the Google Play Store Developer Policy & Data Safety Requirements.

2. Information We Collect

We only collect data necessary to provide and improve our hyperlocal platform services:

A. Personal Identification & Contact Data

Phone Number: Collected for secure One-Time Password (OTP) verification and account creation.
Name & Profile Photo: Provided voluntarily to help employers and Saathis identify each other during jobs.

B. Location Information (Foreground & Background)

Precise & Approximate Location: Used to display nearby Zarurat (instant help) requests and relevant job listings.
Background Location (Workers/Saathis only): When a Saathi accepts an ongoing job, location updates may be collected to provide real-time arrival estimates (ETA) and live tracking to the customer until job completion. We do not track your location when the app is inactive or outside active jobs.

C. KYC & Identity Verification (For Workers)

Government ID Proof (such as Aadhaar or Driving License) may be submitted voluntarily by Saathis to obtain a "Verified" badge. This information is stored securely in encrypted databases and is never shown publicly.

D. Financial & Payment Information

UPI ID: Saathis may store their UPI VPA (Virtual Payment Address) so customers can pay them directly via UPI.
Note: Rozzgo NEVER collects, accesses, or stores your bank passwords, debit/credit card CVV, or banking MPINs. All payments are strictly Peer-to-Peer (P2P).

E. Media, Camera, & Voice Data

Camera & Storage: Used only when you upload a profile picture or photo of a repair issue.
Microphone: Used only if you choose to record an audio note describing your job request.

3. How We Use Your Data

To facilitate instant service requests (Zarurat) and job listings (Naukri).
To enable real-time bidding, job dispatch, and live location updates.
To verify identities and maintain trust and platform safety.
To send critical push notifications (job status, bid updates) via Firebase Cloud Messaging.
To resolve disputes, prevent fraud, and comply with applicable laws.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to any third-party advertisers. Data is shared strictly with trusted infrastructure partners:

Google Firebase: For real-time authentication and push notifications.
Cloud Database Providers: Encrypted backend databases located in high-security data centers.
Law Enforcement: Only when mandated under valid legal process or court orders.

5. Data Retention & Account Deletion

We retain your data only for as long as your account is active or needed to provide services. You have the right to request full deletion of your account and personal data at any time.

To delete your account and wipe your data, visit our public deletion page:

https://rozzgo.in/delete-account →

6. Grievance Officer & Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our designated Grievance Officer:

Officer Name: Harsh Sahu

Entity: ROZZGO

Email: harsh@rozzgo.in

Postal Address: Delhi - 110007, India