Refund & Cancellation Policy.
Last Updated: August 2026 | Version 2.0
1. Digital Access Fees — Strictly Non-Refundable
All digital platform access fees and subscriptions on ROZZGO are strictly non-refundable once activated. Because access to candidate contact databases, priority placement ranking, and bidding quotas is provisioned immediately upon electronic confirmation, fees cannot be reversed under circumstances such as:
- ✦ Change of mind or accidental subscription after feature activation.
- ✦ Failure to utilize the features during the active subscription period.
- ✦ Subjective dissatisfaction with candidate availability or hiring speed in a particular location.
- ✦ Account termination or suspension resulting from 3-strike violations or fraud.
Instant access to verified candidate contact details and resumes. Fully non-refundable once unlocked.
Instant direct application access to permanent/monthly job placements. Non-refundable.
Priority search ranking, Pro badge, and unlimited daily Zarurat bidding. Non-refundable.
2. P2P Task Cancellation Rules (Zarurat)
ROZZGO does not charge or hold daily job wages. All payments are direct P2P UPI handshakes. To ensure community fairness, the following rules apply:
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Cancellation Before Transit: Employers can cancel a task request at 0 penalty before the Saathi taps "I've Left" (Nikal Gaye).
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Cancellation En-Route / Doorstep: If the Employer cancels after the worker is en-route or arrives at the doorstep, the Employer is encouraged to pay a fair convenience / travel reimbursement directly to the worker.
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Worker No-Show Accountability: If an assigned Saathi fails to arrive without valid emergency cause, a strike penalty is recorded against their reliability score.
3. Duplicate Deductions & Payment Technical Errors
If an amount was debited from your bank account via UPI but digital feature access was not unlocked due to a server or network failure:
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Report within 48 Hours: Contact us at support@rozzgo.com or via in-app Support Chat.
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Provide 12-Digit UTR: Include your registered phone number, timestamp, and bank UPI Transaction Reference (UTR) number.
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Resolution in 7-10 Working Days: Once the duplicate deduction is verified with our banking partners, a full refund or equivalent credit is issued within 7 to 10 working days.
4. Billing & Payment Support
For any queries regarding payments, transaction receipts, or billing errors: